The 7digital Customer Services team is made up of real people who genuinely enjoy communicating with others. We work diligently to answer your questions and concerns in seven languages, navigating through topics across the many partners, devices and stores we are affiliated with.
In this section you’ll find some of the topics that our customers regularly ask us about. If you can’t find an answer to your query here, please check our full Help section on 7digital.com or contact us.
For explanations on file formats, fees, prices and vouchers, plus a host of other general information, check out our Shopping FAQ here.
All our downloads are available either as high-quality MP3 files, or as FLAC files, and all of them are 100% free of DRM. The bit rate of our MP3 files varies, but the majority of tracks are encoded at 256 kbps or 320 kbps.
We support listener choice and strive to offer our customers the highest quality music downloads possible. That’s why we’re pioneering the move towards higher quality audio formats such as 16 bit or 24 bit FLAC.
7digital is not a subscription-based service. Our customers are only charged for downloads they have purchased, at the point of purchase.
7digital sells digital downloads only. We do not offer CDs, DVDs or other physical products.
For every download we sell, 7digital pays royalties to the record companies that supply (or “license”) the audio to us, and also to any songwriters involved. The price of each download that you see in the store will be determined by the prices that we are charged by these companies. Where an album is at a lower price, this typically indicates that the price that we pay to the supplier of that album is also lower.
If you purchase downloads from 7digital or from a site or mobile app operated by 7digital, you should automatically receive a confirmation email receipt from us. If the message does not appear in your inbox, you may wish to check your spam/junk folder.
You may have acquired the voucher from a number of sources and your voucher may entitle you to a certain number of tracks or albums. If you acquired the voucher code from a partner of 7digital, please follow the instructions issued by this partner. If these instructions are not clear, please contact our Customer Services team and we can assist.
Having problems getting your music in the right place? Don’t worry, we have answers to some of the most common issues right here.
No. All the tracks you purchase will be safely stored in your “Locker”. This is your personalised download space. If you wish to re-download a track or album, either because of a loss of data on your computer, or because you would like to download them directly onto your phone or tablet as well, you can do so by connecting to your Locker and initiating the download again.
If you have any difficulty with a download, please contact our Customer Services team.
Most problems can be resolved by simply downloading the track or album in question again from your 7digital Locker. Should you have any persisting difficulty with a download, please contact our Customer Services team.
Please take a look at our dedicated help pages where we provide some ideas on how this may be resolved. If you still have any trouble locating your files, please contact our Customer Services team.
Whether you’ve forgotten your password or simply want to learn a little more about how we use your data, you can read all about managing your 7digital account here.
Creating an account with 7digital is easy – we only need you to enter a valid email address and set up a password, and you’re ready to go.
Once you have made purchases through your account, you can access your music across our different services (for example our website, our mobile store or one of our mobile apps) by logging in with your details, as well as adding more music to your Locker by making further purchases from whichever device you’re currently using.
If you have forgotten the email address you used to register with 7digital, please contact our Customer Services team.
If you have forgotten your Password, you can reset it here.
To change your password, email address or other details associated with your account, please visit our new Account section.
If you purchased from us using a credit or debit card, the card information will be stored in encrypted form in relation to your account. This will mean that you will not have to re-enter the card details for your future purchases.
All transactions on our website are securely protected. All information transmitted during the checkout process is secured using 256bit SSL encryption and any stored payment details are encrypted and held on secure servers. To view our security certificate, click on the padlock that appears at the bottom of your web browser when you sign in on the checkout page.
If you wish to have your credit card details removed from your account, please contact our Customer Services team.
Please note that some of our mobile services will only work if you have a credit card saved to your account.
We encourage you to keep your 7digital account so that you can always re-access the downloads that you have already purchased. However, if you wish to delete your 7digital account, please contact our Customer Services team.